We have found Esendex's services to be quick and easy to implement and the SMS API is such a comprehensive tool for integrating SMS with business applications.
Stephen Farrell, Version 1
| Customer: | TOP | .JPG) |
|---|---|---|
| Services: | Web SMS and Email SMS | |
| Website: | www.top.ie |
Leading Irish fuel importation and distribution business Tedcastles Oil Products (TOP) have an annual turnover of over €1billion, employ over 180 people and have a network of over 140 service stations. They use Esendex’s Business SMS service to keep their customers up to date with their latest prices.
TOP began using Esendex’s services in 2006 to send out time-sensitive pricing information to their customers. SMS is an ideal method of communicating this kind of time-critical information as people tend to carry their mobile phones with them at all times and read every message they receive. What’s more, with Esendex’s SMS solution they can be assured their messages are delivered on time. They also save money as delivery receipts are provided free of charge.
TOP had been using another web-based text messaging product to send out information to their customers but found the service both unreliable and geared towards bulk messaging. Consequently, when looking for a new SMS provider, service quality and reliability were of paramount importance. These factors led TOP to choose Esendex.
Since implementing the service, TOP have found the Esendex service to be very comprehensive; the interface is easier to use and the service is extremely reliable for business critical messaging. Information Systems Manager at TOP, explains:
“We found the service very easy to set up, straightforward and simple to use. We enjoy the simplicity of the system and find the prices to be very competitive as well.”
Price fluctuations in the oil industry are relatively frequent and have immediate implications to TOP’s customers so it is essential they have a reliable SMS service. By using only domestic telecommunications carriers to deliver SMS messages, rather than using inferior overseas carriers, Esendex can ensure 99.9% service reliability. Esendex also employs dedicated support personnel who are available 24 x 365 to respond to any system incidents.
TOP use both the Web SMS and Email SMS services to give their users a greater level of flexibility.
For more details on TOP visit www.top.ie
Get in Touch!
Call us now on 01 631 9410 or email sales@esendex.ie to find out more about our services can help your business.
