Outlook SMS FAQs
Below are the answers to some of the most frequently asked questions about our Outlook SMS service. In addition, the Outlook SMS section on our support pages contains more information about how best to use the service.
How good is your Outlook SMS service?We have direct network connections in Ireland which means your messages are delivered within seconds. We will always use the best performing network at any time to deliver your messages. |
What is Email forwarding?Email forwarding allows you to receive SMS to an email account that you specify. To set this up, go to options in Web SMS then 'email forwarding' and type in the mobile phone number that the SMS is to be forwarded to. |
How do I configure my Outlook account to send and receive SMS?Outlook SMS allows you to send SMS directly from your Outlook email. For step by step instructions on how to configure SMS from Outlook see our support pages or give us a call on 01 631 9410 and we can talk through your needs. |
Can I track the messages I send when multiple users are accessing my account?You can track sent messages when multiple users are sending messages from a single account, as long as each user has an individual logon. Access your account, then click on sent messages. The username column will show the messages sent by each logon. |
How simple is Outlook SMS to use?Outlook SMS is very straightforward to use, so no training is required. If you need further help, simply contact your account manager by telephone or email and they will be able to answer any questions you have about Outlook SMS. Alternatively, you can refer to our support pages. |
What is a Customised Sender ID?By default messages are sent from the virtual mobile number that is assigned to your account when you set it up. The Customised Sender ID allows you to change this to an 11 character combination of letters or numbers such as your company name, department or a member of staff. When the recipient receives your SMS they will see this name rather than a mobile number. Unlike other messaging providers, we provide this service for free. |
Is it easy to manage my account?It is very quick and easy to manage your account. Login to your account via our website and view recent activity, see how many messages are left in the account and purchase credits at any time. We will also send you automated low credit warning emails to let you know when your messaging limit is running low. |
What level of support do I get for SMS from Outlook?Technical support is provided free of charge either by emailing support@esendex.com or calling |
What payment options do you offer?Pay As You Go customers can purchase SMS messages online at any time via our secure website. SMS Plan and Tracker tariff customers can choose between Direct Debit or standard account terms. |
Do you have online help?You can find help for Outlook SMS on our support pages. Alternatively, give us a call on 01 631 9410 to talk through your queries. |
Who can I send SMS messages to?You can send a message to a mobile phone on any Irish networks, including the "virtual networks" such as Virgin Mobile. You can also send messages to the vast majority of international users and to domestic users who are overseas (provided they have set their phones up for international roaming). |
Sign up now!Sign up for a free trial to start testing the service straight away or call 01 631 9410 to find out more about our Outlook SMS service. |
