Below we provide reponses to many of Frequently Asked Questions about our PC SMS service. In addition, the PC SMS section on our support pages contain more information on how best to use the service.
We have direct network connections across the globe, which means the messages you send via PC SMS are delivered within seconds and we will always use the best performing network at anytime to deliver your messages.
PC SMS is very straightforward to use, so no training is required. If you need further help, simply contact your Account Manager by telephone or email and they will be able to answer any questions you have about PC SMS. Alternatively, you can refer to our Support website.
It is very quick and easy to manage your PC SMS account. Login to your account via our website and view recent activity, see how many messages are left in the account, and purchase credits at anytime. We will also send you automated low credit warning emails to let you know when your messaging limit is running low.
SMS Plan customers are offered account terms, subject to status. Pay as you go customers can purchase SMS messages online at anytime via our secure website.
Yes. It’s simple to keep track of the messages sent via PC SMS, just click on the download button from your online account inbox. All sent messages can be downloaded in CSV format.
SMS forwarding allows you to receive SMS to a mobile phone that you specify. When an SMS response is sent back to your email account, it is also forwarded on to the mobile phone you specify in the options screen of Web SMS. To set this up, go to options in Web SMS then SMS forwarding and type in the mobile phone number that the SMS is to be forwarded to.
By default messages are sent from the virtual mobile number that is assigned to your account when you set it up. The customised sender ID allows you to change this to an 11 character combination of letters or numbers such as your company name, department, or a campaign. When the recipient receives your SMS they will see this name rather than a mobile number. Unlike other messaging providers, we provide this service for free.
Technical Support is provided free of charge either by emailing support@esendex.com or calling 01 631 9410, between 09.00-17.30 GMT, Monday to Friday.
We do, you can find more help for PC SMS on our support pages. Alternatively, give us a call on 01 631 9410 to talk through your queries.
Sign up for a free 7 day PC SMS trial to start testing the service straight away or
call 01 631 9410 to find out more about our PC SMS service.
Esendex has supported us in providing a high quality service to our clients. We use their service regularly to inform our workforce of their roster, medical appointments and numerous other important issues for our business.
