Improve customer service by sending SMS reminders
People like SMS, people also like to be kept up to date with their orders, deliveries, account balances and requests. Sending SMS is faster and cheaper than making phone calls or sending letters and far more likely to read than email.
SMS reminders, requests and more…
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Appointment reminders – Reduce the number of no-shows and improve your customer service – all at the same time.
Balance reminders – People like to be kept up to date with their bank account, credit cards and mobile phone credit. Sending SMS reminders will also reduce calls to your call centre. |
Satisfaction surveys – A follow up text message not only tells your customers that you care, it also helps you to get instant feedback. If the feedback is positive, you could consider a follow up sales text message. If the feedback is negative you could consider a follow up phone call to stop it becoming a complaint. Delivery notifications - If you are able to inform your customer of the time frame when their item is likely to arrive, there is a much greater chance that they’ll be in and therefore no need to redeliver. Meter readings – If you can send gas, electricity and water meter requests by SMS, asking customers to phone or text back with the reading, this will allow more accurate bills to be produced. Start testing todayTo see how you can improve customer service give one of our SMS experts a call on 01 631 9410 or fill in the form opposite to take a free trial today. |
