Send and receive SMS to reduce operating costs

Take a moment to think of all the calls your company receives a month from customers requesting simple information such as a delivery confirmation, or to find out their balance, how much time does this take from your staff?

Also think about all the times your company has had to make calls to customers requesting information.

Do you send out a lot of letters or emails? Do these get read and receive good responses? How many of these could be replaced by sending and receiving SMS?

Text messages have a much greater open rate and response rate than email and direct mail.

Reduce wasted appointments – Many companies arrange appointments for customers, from hair salons to dentists. To ensure your customers will remember the appointment, you can send them an automated SMS message, with all the information they need.

Delivery notifications – Ensuring customers know when their deliveries are going to arrive greatly increases the chance that they will be in. This will dramatically save money on re-deliveries. Not only is it great for you, but customers will appreciate not having to stay in all day, and knowing a more specific time to be in.

Balance reminders – Using SMS software to keep customers aware of their current balances can greatly improve customers’ relationships and help them. It also saves you money having to call them to remind them of any outstanding payments.

Increase staff efficiency – SMS is cheaper than calling your staff to inform them of a change. Each caller can also only call one person at a time. Use SMS to get messages out to staff -  jobs, rotas, shift changes and satisfaction surveys.

Lower marketing costs – SMS messages costs just a few pence, making them much cheaper than direct mail or telemarketing. They are also much more likely to be read than emails and have a 100% recall rate.

Start testing now

Simply fill in the form opposite for a free trial or call one of our SMS experts on 01 631 9410 for more information. You can be sending text messages from our platform in a matter of minutes.