Messaging solutions for the public sector

Increasing pressures and tighter budgets are pushing councils and public sector bodies to find new ways of reducing admin and find more cost-efficient methods to reach members of the public.

Esendex has numerous software partners that make sending SMS easy from the software public sector bodies already use as well as offering API integration in multiple programming languages.

We’re specialists in digital communication, from SMS to Mobile Journeys. We deliver low-touch workflows that intelligently choose the best channel to reach an individual, and then make it easy for the recipient to engage with their local authority through their preferred platform. We’re ISO 27001:2013 accredited and PCI-DSS compliant so your data’s safe with us.  

“SMS has proved invaluable for our LeedsAlert system – it’s now so easy to communicate in an emergency.”


Mobile messaging for public services

How Esendex helps local authorities improve efficiency and reduce service costs

Expedited council tax collection

Adopting SMS as a means of chasing late council tax payments will reduce the volume of letters sent and speed up the process of payment. From an SMS reminder to a mobile payment via a Mobile Journey, make the task of paying council tax easier and self-serving for the public.

Appointment notifications and reminders

Missed appointments disrupt productivity on multiple levels, SMS reminders have proved to be a successful method of notifying people about upcoming appointments. From housing repairs to community consultations, text message reminders can offer residents a variety of ways to confirm, cancel or reschedule appointments

Job and Shift allocation

Relief and casual workers require fast, two-way communication that reliably sends your messages. Sending SMS to your database of casual employees is a quick solution to cover shifts at last minute or any changes.

Major incident & emergency notifications

By using SMS to keep the public updated about road closures, planned disruption to water supply or planning application meetings, you can reduce the amount of costly paper notice distribution. When speed and reliability of message delivery are imperative to the success of your plan, Esendex SMS can be relied upon to perform. We commit to processing 90% of your messages within 5 seconds and 95% within 20 seconds.

A few of our local government and public sector customers

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