Automated SMS alerts & notifications from Shopify

Whether you want to send alerts for shipping, payment receipts or order acknowledgments, integrating your existing Shopify store processes with Esendex to send SMS makes it simpler, cheaper and more efficient to manage everything in one place. Without the need for development support.

Our recommended application to do this is Zapier. You can access our app via Zapier here.

Shopify offer a number of great ways for SMS integration, directly into your store, through Zapier, and the most popular of these are:

  • Text message triggers for new customers
  • Text message triggers for new paid orders
  • Text message triggers for new cancelled orders

Choose from pre-made templates and get sending in minutes

Create your zap here, without even leaving our site

This guide will use an example of a cancelled order to set up a trigger that will send a text message with the relevant details of the cancelled order.

In order to set up your integration between Shopify and Esendex, you will need the following:

  1. A premium Zapier account
  2. A free Esendex account
  3. A Shopify store

Learn to Send SMS with Shopify

Configure your Zapier account to send SMS through Shopify

Once logged in to Zapier there are many things on the screen encouraging you to get started making your first zap. The first step is to click on any one of these.

The next step is to tell Zapier the type of Zap you want to complete.

The following step then required you to tell Zapier the trigger application that you want to use. To follow this guide you will need to click “Shopify”

You now need to choose the event you would like to trigger within your application. So for the purposes of this guide, select “New Customer.”

Hit “continue”

You will then be required to link your Shopify account with your Zapier for the triggered actions to occur. To do this, simply click to connect a new account and enter your details. You can test the connection by clicking ‘Test’

Then hit ‘Save and Continue’

Then choose an application to complete your action. In this case you want to use Esendex to send your SMS via Shopify. If Esendex isn’t a visible option, use the search box and type “Esendex”

Choose Esendex and then hit ‘continue’

Send SMS using Shopify

IThe next step is to tell Zapier the specific action you want it to perform from your trigger application, which in this instance is to “send SMS”

Hit “Save and Continue”

Connect your Esendex account simply by clicking “Connect a New Account”

Follow the above screen shot for the next step, where you will need to enter your Esendex account information. First select your account reference from the dropdown. Then enter the desired recipient of the SMS.

Finally enter the text of the message that you want to send. You can opt for a mix of fields and custom text. Where text appears in orange this simply describes fields available from Shopify.

Hit “continue.” You will then be able to test your shopify SMS alert. The information given will need to be confirmed. you can then click “Create and Continue.”

Where your test is successful you will be greeted with the screenshot above. If not, click to “re-test”

The final thing to do is to name your Zap something memorable and turn it on.

This means that your Zap or SMS trigger is now enabled meaning that your intended recipient will receive an SMS for each new order on your store. The configurations within Zapier mean that your store will be checked for new failed orders once every 5 minutes.

Want to send SMS from your software?

If you want to know more about the possibilities that integration with Esendex and Zapier offer, then you may be interested in our Zapier guide.

  Back to Integration Guides

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