Managing debt & healthcare
Find out more about using technology as an enabler for secure financial journeys or consistent patient experiences across platforms.
The cost of frustrated customers has always been high…
Discover how to provide great customer service while reducing inbound call volumes and managing staff resources.
Doing business during a downturn
When budgets are tight, businesses need to deliver the right messages to the right people which takes market intelligence – and a laser sharp focus.
Guide to conversational messaging
In this guide, we explain the do’s and don’ts of conversational messaging, from how it works to why it should become a critical element of your digital strategy.
Getting started with WhatsApp Business Platform
With WhatsApp Business Platform, you can have rich, personalised, two-way conversations. Our guide covers the basics so you can quickly and easily get started.
Get up close and personal with WhatsApp Business Platform
In our recent survey, we asked 5,000 consumers about how and why they contact businesses and what channels they prefer to use.
WhatsApp Business Platform: The essential guide
With a user base of over two billion (and growing), WhatsApp is a must-have for any business looking to improve the quality of customer interactions.
The Buyer’s Guide to Messaging APIs
Looking for an SMS, RCS or WhatsApp API to supercharge your messaging strategy? Our buyer’s guide to messaging APIs, explains all the key considerations and more.
WhatsApp vs SMS
They’re the world’s biggest messaging channels. What are the similarities and differences? Is one better than the other? Our comparison sheet covers all.
Black Friday
In our recent Esendex survey, we polled 1,000 people across the UK. Discover the results to help you to boost Black Friday sales and build your own customer buzz.
The 5 Essentials of SMS Marketing
With a 95% open rate of SMS messages, and 90 seconds being the average time it takes to open a text, SMS marketing is where you need to be.
How to keep your customer data clean using SMS
Discover how to effectively manage your customer data and leverage the advantages of utilising SMS for this purpose.
Messaging with APIs: The product factsheet
If you want to offer mobile messaging to your customers but would prefer to use your existing software, look no further than an API.
A guide to calculating your SMS ROI
This eBook will help guide you through this process, from defining goals to calculating cost per conversion.
The power of SMS marketing
Here is our all-in-one resource on SMS marketing, from what it is and the benefits to use cases and best practices.
What is WhatsApp Business Platform?
Whether you’re thinking about adding WhatsApp to your comms stack or want to get the most out of it, check out our resource that covers everything you’ll ever need to know on this topic.
Transport & logistics
Whether you’re transporting goods or people, SMS traffic updates & delivery notifications drive efficiency.
What is grey routing?
If you could send SMS very cheaply, but with limited security, speed and reliability, would you?
Education
Contact staff, parents and pupils. Arrange staff cover, notify of closures and deliver room changes – to name a few.
Retail
The road to recovery, what can we learn from Chinese and European retailers to inform back-to-business strategies.
Mobile Payments
Here’s how to collect more payments from your customers in an automated way by targeting mobile devices.
Logistics
Integrate SMS into each and every application. Automate delivery notifications, system alerts, etc.
Financial Services
Exploring digital transformation in financial services: 7 ways self-serve solutions should feature in your customer journeys.
Public Sector
Why a better citizen experience in debt collection leads to greater returns – and how to implement this.
Retail & Marketing
As the way retailers speak to customers changes, so should the ways that products are promoted.
Retail & Service
We’ve never had more choice or ease of switching brands, so don’t be on the back foot with customer service.
Utilities
How can utility providers keep customers happy and loyal,
while providing services profitably?
The Problem with Payments
With 46% of consumers now preferring to use their mobile device for the entirety of the purchasing process, it’s essential for businesses to consider how they collect payments.
GDPR, you ready?
A plain English guide to the steps you’ll need to take to be compliant when sending texts and emails.
Reseller Programme
We’ll give you the power to offer customers an evolving range of mobile-focused communication channels while providing services profitably?
SMS integration
Integrate SMS into multiple applications, from automating delivery notifications to system alerts.
Facebook Messenger
Facebook Messenger is available for business use – but will it add value to your communication strategy?
SMS cheat sheet
Send effective text messages -you may find it helpful to have an SMS cheat sheet of best practices at your fingertips.
Construction & property
Interact with suppliers, buyers and staff! Property alerts, updates, co-ordinate stock – just a few ways SMS can help.
Financial services
Use SMS to fight fraudulent activity, send balance updates, billing reminders, policy renewals and more!
Healthcare
Communicate with patients and staff! Appointment reminders, shift planning, outpatient follow-ups, etc.
Discover more in our customer stories and FAQ pages.