Our cookie policy
Cookies are small files which we store on your device. Unless you have indicated your objection via our cookie consent controls, our system will issue cookies to your computer when you log on to the Website.
Cookies make it easier for you to log on to and use the Website during future visits. They also allow us to monitor Website traffic, to personalise the content of the Website for you, and to accurately measure our advertising performance.
Cookies do not typically contain any information that you provide to us (such as your email or phone number) may be hashed (pseudonymised) and linked to the information stored in and obtained from cookies for the purposes of advertising measurement and audience creation.
It is important to note, that whilst we offer the ability to manage or reject non-essential cookies, doing so may result in certain features, personalisation, or advertising measurement tools ceasing to function properly
Cookies used by us and our suppliers/service providers
Cookies and similar tracking technologies are used by us and some of our third-party suppliers. They may be stored on your device when you use our Website.
List of Cookies by Service or Function
Essential/Strictly Necessary Cookies
Essential Cookies are set to operate our website and/or provide our services, we do not need consent to set this type of cookie as they are classed as exempt under the “strictly necessary” exemption of the e-Privacy Directive. We have listed the Essential Cookies we use in the table below
| Cookie Name | Purpose | Provider | Duration |
| commifySiftSessionid | This cookie is used to help assess the risk of a user to our business based on several identifiers. Sift helps protect our business from bad actors. | Sift | Session |
| Commify-cookie-approval | This cookie is used to record your cookie choices when you first use our website | Commify | 1 year |
| esendex_trial_id | This cookie is necessary to guide users through the Esendex trial signup process | Commify | Session |
| commify_transient_id | This cookie is necessary for maintaining operation of our website by checking a user’s details to determine if they have visited the website before. | Commify | 1 month |
| wordpress_google_apps_login | This cookie is necessary to allow our staff to login to the website to maintain the website and upload content. | WordPress | Session |
Analytical/Performance Cookies
Analytical/Performance cookies allow us to recognise and count the number of visitors and to see how visitors move around the website when they are using it. This helps us to improve the way the website works, for example, by ensuring that users are finding what they are looking for easily.
| Cookie Name | Purpose | Provider | Duration |
| _gid | The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number of visitors, the source where they have come from, and the pages visited in an anonymousform | 1 day | |
| _ga | This cookie is a Google Analytics persistentcookie which is used to distinguish uniqueusers. | 2 years | |
| _gcl_au | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services | 13 months | |
| _hjIncludedInPageviewSample | Cookie is set to determine if a user is included in the data sampling defined by your site’s daily session limit. | Hotjar | 30 minutes |
| _hjSession_{site_id} | This cookie holds current session data.Ensures subsequent requests in the session window are attributed to the same session. | Hotjar | 30 minutes |
| _hjIncludedInSessionSample | Cookie is set to determine if a user is included in the data sampling defined by our site’s daily session limit. | Hotjar | 30 minutes |
| _hjAbsoluteSessionInProgress | This cookie is used to detect the first pageview session of a user. | Hotjar | 30 minutes |
| _hssrc | this cookie is also set to determine if the visitor has restarted their browser | HubSpot | Session |
| _hjSessionUser{site_id} | Ensures data from subsequent visits to the same site are attributed to the same user ID. | Hotjar | 1 year |
| hubspotuk | This cookie is used to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. | HubSpot | 13 months |
| _gat_UA-<property-id> | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing | 2 years | |
| _hjFirstSeen | Identifies a new user’s first session.Used by Recording filters to identify new user sessions. | Hotjar | Session |
| _hjTLDTest | This cookie is used to try to determine the most generic cookie path to use, instead of page hostname. | Hotjar | Session |
| _wt.user-UUUUUUU | User cookie storing a unique user identifier, anonymous session ID and the session start time. | Webtrends | 90 days |
| _wt.mode-UUUUUUU | Mode cookie that determines whether you’re seeing the live website (normal mode) or a testing version (staging mode). | Webtrends | 90 days |
| _wt.project-UUUUUUU-ta_EEEEEEE | Project cookie used during experiments like A/B testing, this cookie stores which version of a page or feature you were shown. It ensures that you see the same version consistently and helps measure which version performs better. | Webtrends | 90 days |
| _wt.testsHistory | Tests history cookie which keeps a record of the experiments you’ve already participated in. It helps prevent you from being added to the same test again and supports consistent reporting for experiment results. | Webtrends | 90 days |
| _wt.sm | Session Management cookie that tracks the user’s current session, meaning how long you stay on the site. | Webtrends | 30 days |
| _wt.sc | Session count cookie which counts how many separate times you have been to this site. | Webtrends | 90 days |
Marketing/Advertising Cookies
These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. These cookies can share that information with other organisations or advertisers. These are persistent cookies and almost always of third-party provenance.
| Cookie Name | Purpose | Provider | Duration |
| _hstc | The main cookie for tracking visitors. | Hubspot | 2 years |
| _hssc | This cookie is used to determine if we should increment the session number and timestamps in the __hstc cookie. | HubSpot | 30 minutes |
Functional Cookies
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
| Cookie Name | Purpose | Provider | Duration |
| TawkConnectionTime | This cookie remembers you so that we can link chat conversations together to provide a better service | TawkTo | Session |
| twk_idm_key | Purpose is connection management – manages the visitors connection | Esendex | Session |
Managing Cookies
You can allow or block cookies by either using the cookies consent management tool on our website, or by activating the setting on your browser that permits you to change the setting of all or some cookies. Please note that disabling cookies may affect the availability or functionality of our website. Most of the website will function normally, however, functions that rely on cookies such as _ga (used to distinguish unique users), will be disabled.
If you would like more information on how to manage cookies on some popular browsers, please click on the links below.