How is my data secured?

 
 

At Esendex we pride ourselves on our security and reliability and have taken a number of measures to protect all data to the highest standard.
We are ISO27001 certified – an independent security standard setting a framework for establishing, operating, reviewing and improving Information Security Management. This ensures all customer data is protected to the highest standard, so you can rest assured that all your details are safe with us.

Can I send SMS and be GDPR compliant?

 
 

The short answer is yes; if your message is transactional (i.e. an appointment reminder, delivery notification, business continuity or staff rostering), or a marketing message intended for people with whom you have an existing customer relationship, you can continue to send SMS without needing consent (you must, of course, provide an opt-out on all marketing messages).
When it comes to people with whom you do *not* have an active customer relationship, text message communications fall under the same PECR requirements as email communications. You should get permission from prospects to receive SMS notifications prior to any sends, as well as providing opportunities to change their preferences and opt-out at every opportunity. For more information on how to stay GDPR compliant with SMS take a look at our guide.

How much does it cost to send messages to international destinations?

 
 

We offer destination specific pricing, leveraging our direct connections with European and APAC mobile networks to get you a great price without compromising on security, reliability and speed of message delivery. Contact us for a customised quote.

What support is available?

 
 

During office hours we have a dedicated technical support team on hand to help you with any queries you may have, completely free of charge! Alternatively we offer a 24/7 support line - this is a chargeable service.

How quickly will my messages be sent?

 
 

Very quickly; the Esendex messaging system is monitored both internally and externally and then measured against availability, performance, service incidents and planned maintenance to ensure a consistently excellent performance.

As part of our SLA, we commit to 90% of your messages being processed within 5 seconds and 95% within 20 seconds. Our performance consistently exceeds our service promise, providing you with the best possible service.

Should I provide an opt-out option?

 
 

If you are sending marketing messages make sure you are using opted in data, otherwise you are spamming recipients. It’s also important that you provide an easy opt-out.

How much will it cost me to send SMS?

 
 

The more you buy the cheaper it gets, it’s as simple as that. Our prices start from as little as 3.8¢ and we will even throw in a free trial so you can try before you buy…it doesn’t get much better than that!

Will I be tied into a contract?

 
 

We give you the flexibility to send messages your way, so whether you’re a frequent sender or new to SMS, there’s an option suit you. We offer the choice of either contract or pay as you go. With a contract you’ll be sending regular volumes and will therefore benefit from our very best price - if you’re unsure of volumes, have a one-off campaign or are just starting out, pay as you go could be the option for you.

How many messages can I send?

 
 

You can send as many messages as needed, so no matter how big or small your business is, our system can handle it.