Empowering proactive messaging.

8 strategies for improving customer service in the utilities sector

Focused exclusively on utilities providers, this white paper explores challenges and potential solutions in three key areas:
Customer billing

Incorrect billing cost the utility sector £270 million in the 12 months previous to June 2016 (energylivenews.com). In the white paper, we explore easy to implement tactics and technology.

Customer service

The utilities sector has gained notoriety for all the wrong reasons in this area – and while the challenger brands had it easier to begin with, they’re now facing new issues as they gain market share.

Debt collection

What to do when the cost of chasing the debt outweighs the value of the debt? This is where a multichannel strategy with inputs from your CRM system pays the greatest dividends.