Design, build and deliver better communications
The Esendex Professional Services team have a range of experience to create an email campaign that compliments your automation workflows. With fast delivery and branded design, our award winning engineers will build a cost-effective solution that works for you.
Dynamic file attachments
Personalise your content using dynamic fields from your own data to automatically generate attachments with recipient specific details.
Report on open rates, click-through rates, bounces and opt-outs. Full access to historical messages to review.
Use your CRM data to personalise email subject lines and create smart content designed for each specific customer, increasing open and response rates.
Build automations that help customers achieve your goals, updating automatically when inputs change.
Our award-winning professional services team will help you design, create, and deploy your smarter email communications.
Build intelligent workflows that combine SMS, SMS Surveys and Mobile Journeys for greater levels of engagement.
Smarter email communications
Esendex Email can be used for just about any email delivery-based communication, from transactional applications to marketing. Here are some use cases we've helped to create smarter routes to speaking with their customers.
Chasing debt and collections
By combining email and SMS channels in an intelligent automation, debt collectors are able to increase their chances of contacting a customer. Whether it’s collecting rents arrears to council tax collections, Esendex workflows prevent over-contact and default to the customer's preferred communication channel. Use dynamic fields to personalise notifications. Email templates and attachments can be automatically customised to provide a personalised experience for each customer, increasing the chance of a successful outcome.
Missed appointments cost your business money, use email to send reminders automatically and reduce no shows. Combine with SMS notifications and save your business time and money.
Esendex Email can contain a variety of confidential and personal documents which require a two-step verification process by SMS. This text message will also advice customer that they have an important email to read which will also boost open rates.
According to a 2016 survey, 83.4% of households want to receive information about the progress of their delivery. Email and SMS are their preferred means of receiving delivery information, and with Esendex, you can automate the sending of both. You can even provide automated updates if you're delayed, reducing the inconvenience to the customer and increasing first-attempt delivery success.
Public notices and emergency communications
From road closures to water cut-offs and power supply maintenance, keeping customers informed of inconveniences helps minimise any disruption. Esendex Email is fully automated and can be sent directly from your CRM so whether you’re sending on behalf of a local authority or utility company, there’s no need to adapt to new technology.
Esendex Email can drive results by pulling in specific CRM data, creating more dynamic personal emails for each customer. Combining with SMS creates a perfect system: email for the detail and SMS for the urgency.
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